Éric Bisceglia
Tech consulting
Career summary
2020
2019
2016
2015
2010
2010
2009
2006
Freelance consulting
Wynd - Head of support & maintenance
MTD Finance - Head of IT
Freelance consulting
MTD Finance - Lead developer
Freelance web developer
Mécamatic - Developer
Independent developer
Strategy - ITSM - Cybersecurity
Management - Stabilization - TPM
Outsourcing - Product management
Technical expertise - Problem solving
PHP - MySQL - JavaScript
PHP - MySQL - JavaScript
Perl - FileMaker - AppleScript
C - Flash - PHP - MySQL - Oracle
Skillset
Languages
Strengths
Technical expertise
Technical management
Experience
Native french speaker - Fluent in english - Used to international teams
Customer facing - Communication - Action plans - Zen at all times
Production environments - Software architecture - Cybersecurity
Operational processes - ITIL & Change management - Team management
Over 15 years in tech - Extremely varied career - Quick to learn and adapt
Languages
Strengths
Expertise
Management
Experience
Native french - Fluent english
Customer facing - Communication
Prod. environments - Cybersecurity
Processes - ITIL - Team leadership
15 years in tech - Varied career
Personal word
I entered the world of tech out of a strong passion for reverse engineering, writing code, and making my ideas come to life, which are still my main passions to this day.
Ethics are key to my approach of work. I see a strong link between embracing diversity and successful projects. Individual growth without elevating others is collective failure.
On my free time, I also work as a game designer. I have a separate game design CV and portfolio.
I am always open to meeting new people and exploring new challenges.
Feel free to add and contact me on my LinkedIn page.
Detailed career
Freelance
Tech consulting
Since Nov. 2020
Looking to self-isolate during the worst of the COVID-19 pandemic, I returned to freelancing. As a technical consultant, I oversee ITSM projects and cybersecurity audits, ensuring the proper implementation of all processes necessary to guarantee stability and security in their future day to day production operations.
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Tasked with finding my own customers and negotiating my own sales
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Building of long term relationships of mutual trust in order to ensure recurring work
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Explanation of complex technical concepts in simple terms to non-technical actors
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Representing my customers in technical workshops and negotiations with third parties
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Introduction of processes into disorganized projects and technical teams
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Assistance in auditing and recruiting new key figures for the customers' projects
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Delivery of consulting reports, including roadmaps, and staffing & budgetting requirements
Head of support & maintenance
Jan. 2019 - Oct. 2020
Having raised 72m€ in series C funding, Wynd were looking to stabilize their projects by assembling a "Run" team. I was hired as the right hand of the head of run, in charge of the long term maintenance (OEM + TPM) of existing projects, tasked with ensuring the stability of production environments and establishing positive relationships with customers in order to upsell new features.
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Created the Run team, comprised of IT, support, maintenance, and systems administration
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Assembled a team dedicated to application maintenance within the Run team
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Established strong relationships with the Run teams of customers and third parties
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Implemented ITILv4 and change management in order to increase production stability
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Worked towards ISO27k normalization in order to reinforce security and reassure customers
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Filled out complex security forms required by institutional customers in the finance sector
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Handled multiple security audits and implemented improvements based on their feedback
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Outsourced a developer taskforce in order to stabilize and modernize legacy projects
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Outsourced application maintenance in order to have a flexible and scalable output
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Handled legal and financial negotiations for these outsourcing deals
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Set up KPIs and indicators in order to control the budgetting of this outsourced TPM
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Renegotiated and improved most existing production contracts and legal deals with customers
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Took part in the legal negotiations of all new projects to ensure they were mutually beneficial
Head of IT
Nov. 2016 - Dec. 2018
Having previously been their lead developer, I returned to MTD Finance to oversee the project of fully outsourcing their IT, while acting as an interim head of IT and product manager in the meantime.
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In charge of the full scope of IT, from development to technical support and cybersecurity
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Ensured the production environments were stable and operational at all times
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Took the lead in orienting the development of the company's business tool
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Built partnerships with third parties and other actors from the financial sector
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Kept up to date with laws and regulations in order to ensure full compliance
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Led a GDPR compliance project over the whole company's scope, including HR
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Negotiated long term outsourcing of all IT with third parties for years to come
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Significantly lowered IT operational expenses while increasing service quality
Freelance
Tech consulting
Mar. 2015 - Oct. 2016
Having completed my work with MTD Finance, I decided to alter my career path by transitioning out of being a developer. In the role of a technical manager, I would act as an external third party, ensuring project managers and developer teams managed to deliver quality software at the expected date. In the role of a technical consultant, I would oversee ITSM projects, cybersecurity audits, and GDPR conformity audits, ensuring the proper implementation of all processes necessary to guarantee stability and security in their future day to day production operations.
-
Tasked with finding my own customers and negotiating my own sales
-
Building of long term relationships of mutual trust in order to ensure recurring work
-
Explanation of complex technical concepts in simple terms to non-technical actors
-
Representing my customers in technical workshops and negotiations with third parties
-
Introduction of processes into disorganized projects and technical teams
-
Assistance in auditing and recruiting new key figures for the customers' projects
-
Delivery of consulting reports, including roadmaps, and staffing & budgetting requirements
Lead developer
Jun. 2010 - Feb. 2015
Having started their digital transformation earlier than most, MTD Finance already had a custom made internal tool which covered most of their business' scope, from finding leads to generating financial predictions from sales data. However, this tool had many underlying architectural issues due to its age, and suffered from performance woes. I joined the company offering to work on a new iteration of the tool, while also maintaining the existing one.
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Gathering of functional needs for maintenance, evolution, and a rework of the business tool
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Planning of technical architecture and database schema ahead of a major rework
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Fully in charge of the functional and technical directions of the development
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Built partnerships with third parties and other actors from the financial sector
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Kept up to date with laws and regulations in order to ensure full compliance
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Full stack PHP & MySQL & vanilla HTML/JS & systems administration & server management
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Tasked with managing and transmitting experience to junior developers
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Led a long project to adapt a 10 years old legacy codebase to modern standards
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Eventually took a heavy part in the daily management of all IT in the company
Freelance
Web developer
Mar. 2010 - Jun. 2010
My experience as a full time software developer led me to the conclusion that I did not want to be limited to a purely coding role in the future, but would also want to be involved in the day to day activities of a business and its employees, aswell as in the architecture and functional design phases of what I worked on. As it seemed I had more odds of reaching those goals as a web developer, I decided to return to freelance work in order to hone my skills by learning modern web development standards.
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Tasked with finding my own missions and customers, mostly using freelance mailing lists
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In competition with hundreds of other freelancers for quotes and sales negotiation
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Full stack development of websites in PHP & MySQL & vanilla HTML/JS & jQuery
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Worked alongside a partner who handled graphic design and drafted UIs
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Long term support and server management for customers over periods of 1 to 3 years
Full stack developer
Jul. 2009 - Mar. 2010
Mécamatic needed to be ahead of the curve in their digital transformation, or risk being overtaken by their competition. As a solo developer, I used their existing FileMaker environment on OSX machines in order to develop a fully custom application which helped digitize most of their business needs.
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Gathering of functional needs for the creation of a custom business tool
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Planning of technical architecture and database schema ahead of starting any code
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Solo development from scratch in FileMaker & AppleScript & Perl & C
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Includes a PDF generator trusted to issue official invoices to third parties
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Includes a quotation generator trusted to automatically send e-mails to third parties
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Includes a complex translation tool able to handle industry-specific technical terms
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Used constant feedback from the staff in order to ensure features and UX were fitting
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Provided support to ensure everything worked as intended before my contract was over
Freelance
Independent developer
Jul. 2006 - Jun. 2009
Self-taught, with no degree or formal technical education, the first three years of my career were spent as a digital nomad, doing any job I could find in order to learn and hone my craft. Most jobs during those years were short term freelance missions found on Internet forums.
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Tasked with finding my own missions and customers in an era before freelance platforms existed
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Solo development of websites for customers, in PHP & MySQL & vanilla HTML/JS
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Solo development of an accounting tool for a customer, in C & Visual Basic & Oracle
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Solo development of video games for various web platforms, in Flash & ActionScript
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Solo development of a web based video game, in PHP & MySQL & vanilla HTML/JS
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Solo development of a text based video game over IRC, in C & MySQL
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Integration of existing Flash games into existing web platforms, in ActionScript & PHP
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Major contributions to a closed source MediaWiki clone, in PHP & MySQL
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Major contributions to a fully custom 3D graphics engine, in C & Direct3D
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Contributions to various WordPress, Joomla, and Drupal web based projects, in PHP & MySQL
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Contributions to various projects in the id Tech3 (Quake 3) engine, in C & GtkRadiant
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Contributions to a project in the Unreal 3 engine, in C++ & UnrealScript